How to get your suppliers on board?

Supplier Onboarding for the Hitachi Astemo Digitalization Initiative

Supplier Onboarding for the Hitachi Astemo Digitalization Initiative



Selection of the first 200 suppliers worldwide who are already SupplyOn users. ​

The first services for go-live will be Business Directory, Sourcing and Document Management enabling Hitachi Astemo to setup the supplier database, starting RFQ’s and handle exchange of sensitive data with the suppliers digitally.

Hitachi Astemo Support Guide
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Customer Data Consolidation

Customer Data Consolidation

Improve your supplier master data for a smooth supplier onboarding.

  1. Buyer Info Session

    Info Session for all responsible Hitachi Astemo buyers
  2. Consolidation letter

    The responsible buyer will receive an email with a link to the pre-filled supplier data
  3. Correct Contacts

    The buyer contact at Hitachi Astemo check (change if necessary) and confirm the supplier data
  4. Validate Data

    SupplyOn will upload the completed supplier master data and validate the them.
      
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    Improve supplier master data quality and actuality

 

Next Step: Supplier Mobilization

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Supplier Mobilization

Supplier Mobilization

How does each Target Group register?

  1. Official communication (Initial project information) will be send to the supplier
  2. SupplyOn / Hitachi Astemo uploads the supplier list to SupplyOn Mass Onboarding Rollout. In the supplier list the respective connect types (target groups) are marked.
  3. Detailed information for each target group and the detailed registration processes for the suppliers, can be found on separate pages

    Regular Connect and Free Connect.
      
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    Your suppliers are informed

 

Next Step: Supplier Rollout and Registration

 

 

Hitachi Astemo Supplier Onboarding Rollout

Supplier Rollout and Registration

Supplier Rollout and Registration

  1. Your internal organization is informed about the project
  2. Your suppliers received the first email with all project relevant details
  3. Supplier selection is finished and can be uploaded in the SupplyOn platform - the rollout starts.
  4. The suppliers receive the registration or confirmation email. This email is different depending on the connect type.
  5. During the registration phase the SupplyOn Customer Support is active for supplier questions

More Information about how to rollout suppliers can be find in the Rollout Info Portal.

Note: To use this function, you need administrator rights, which you can have assigned by your company administrator.

      
Image Goal

    Registered suppliers who will use the SupplyOn application

 

Next Step: Customer Support and Buyside Follow Up

 

 

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Customer Support and Follow Up by Hitachi Astemo

Customer Support

We get in touch with your supplier

Day 1: Supplier receives the registration email with the unique registration link

Follow up process for not registered suppliers:

Day 3: Automated system reminder

Day 5: 2nd automated system reminder

Day 7: Customer Support start calling the supplier contact or send an email (3 times - 3 dial attempts each time)

After 28 days of follow up the Customer Support handed over the supplier to your buyer contact (automated email).

                         

Buyside Follow Up

Hand over to Hitachi Astemo buyer contact

SupplyOn customer support hands the supplier over to the responsible contact with the reason for the escalation and a comment from the customer support.

Buyer takes action

The buyer contacts the supplier and discuss the required service registration.

Final decision

The buyer convince the supplier or stops the rollout in the SupplyOn system

 

Next Step: Activation and Usage

 

 

Usage Dashboards

Usage Dashboards

The SupplyOn system offers different dashboards where you can monitor the status of your suppliers. You can find the dashboards after login in the navigation "SupplyOn Services" - "Visibility and Analytics"

  • Registration Monitor
  • Activation Monitor
  • Status Monitor

All details are in the SupplyOn Usage Monitors Portal

Note: To use this function, you need administrator rights, which you can have assigned by your company administrator.

 

 

Hitachi Astemo Onboarding - Dashboards

Monitoring

Monitoring

The second possibility is to access the SupplyOn Monitoring. After login, click on "Administration" and "Suppliers rollout". You are at the Rollout cockpit overview. There you can select in the section Monitoring the overview you want.

  • Registration Overview: Shows all suppliers that are still in registration status
  • Service Overview: Shows all registered services per supplier
  • Supplier Overview: List of all registered suppliers
  • Escalation Overview: All escalated suppliers
  • Retention Overview: All suppliers with the status retention

Note: To use this function, you need administrator rights, which you can have assigned by your company administrator.

You will find these symbols in the monitoring overviews.

Hitachi Astemo Buyside | Onboarding | Monitoring Status EN