Problem Solver

Hitachi Astemo Buyside | Problem Solver | Intro

 

Quality and Complaint Management (8D)

 

Elevate complaint processing with SupplyOn. Enjoy transparent workflows, deadline management, and seamless integration with your QMS.

Our user-friendly system guides you through professional complaint handling, tracks repeat errors, and provides downloadable data for internal evaluation and KPI tracking. Streamline your complaint management with SupplyOn.

Hitachi Astemo Buyside | Problem Solver
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Streamlined Workflow

Effortlessly navigate through a transparent, step-by-step process for all complaint aspects, ensuring clarity and efficiency.

Deadline Management

Stay ahead with automated reminders for both 8D and 9S processes, ensuring tasks are completed on time, enhancing responsiveness.

Integration Efficiency

Achieve fast and reliable processing through seamless integration with your internal quality management system, optimizing operational performance.

Error Prevention

Receive timely feedback on repeat errors, empowering proactive tracking and avoidance, thereby enhancing product quality and customer satisfaction.

Hitachi Astemo | Problem Solver | Process Intro

 

How to use the 8D-Problem Solving Process in SupplyOn

Once you are logged in on the SupplyOn Platform and navigated to the Problem Solver service via the direct link on the starting page or by simply selecting it from the "SupplyOn Services" menu list.

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The first page shows all assigned complaints, including details such as ID, supplier name, part number, and status. All complaints can be downloaded via the download excel file.

Note: Use advanced search filters or add custom fields for more precise complaint tracking. Users can configure default filters to streamline future searches.

Create a new Complaint

Tab Customer complaint

  • Section Complaints: In the section 'Complaints' you select the supplier, add the title and description
  • Key fields such as title and description are mandatory and visible to the supplier, but only the customer can modify them.
  • Details:  Here you will find the customer fields like Part information, Quantities etc.
  • Customer-Internal data: These fields are not visible to the supplier
  • Customer Contacts: Who is responsible on your side and will receive the emails

Tab: Status and timeline

  • Status: The status can be updated (e.g., from draft to open), and a timeline is provided for tracking complaint progress.
  • Dates for responses: Define the due date for each 8D step
  • Once saved, the complaint is sent to the supplier, notifying them to review and respond
Supplier View
  • The supplier sees similar details as the customer, including status, timeline, and customer information.
  • The supplier can provide comments, fill in mandatory fields (e.g., production date), and upload attachments.
  • At least one team leader must be assigned from the supplier
  • The actions need to be filled in by the supplier e.g. the supplier must identify root causes and categorize them for better understanding or drill wide analysis
  • Final evaluation: The entire process is evaluated by the supplier, with mandatory fields reviewed by an independent evaluator before completion.

Further information