Hitachi Astemo Sellside | Problem Solver | Tab 1


If you selected the service Problem Solver, you will be taken to the complaint inbox with two different tabs Complaints and Tasks.

First Tab: Complaints
  • List of all available complaints
  • Quick filters and search helps to identify relevant complaints
  • Advanced search: search with additional fields like part number, etc.
  • User specific table profiles, save filtering and sorting settings
  • Download excel report
Second tab: Tasks

The task overview aids in the identification of open and pending actions. This overview displays two information clusters: 

Task-specific information in the left columns:

  • Task type: which identifies the category of the essential actions that must be completed in the 8D process
  • Task name: which indicates which component of the 8D it belongs to
  • Task status: Closed, waiting, Open
  • Due date: which indicates the date when this task is due
  • End date: Explicit for this action
  • Responsible: Responsible for this action

and Complaint-related information in the columns on the right.

  • Complaint Title: Shows the title of the respective complaint
  • ID: Identifies the correct matching ID of the respective complaint
  • Customer: Clarifies the customer who sends the complaint

By simply clicking on the task name, the corresponding complaint opens and directs to this task.

Further information

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