Schneider - Problem Solver Intro
Problem Solver - 8D reports managed electronically.
Processing customer complaints is an highly critical process, which calls for a structured and transparent approach.
Using SupplyOn Problem Solver you prevent problems from reoccurring and improve quality on a sustainable basis.
SupplyOn Problem Solver makes it possible to manage actions for solving a problem efficiently.
Download our Problem Solver User Management Guide here.
With the SupplyOn Problem Solver, you are notified immediately when a complaint is received and allowing you to react without delay.
Using the transparent action planning system you and your customer will avoid disagreements regarding the status and the resulting time-consuming discussions to clarify the situation can be avoided as a result.
Electronic action tracking assists you in implementing the short-term and long-term actions by automatically reminding you of forthcoming deadlines.
Problem solver provides you three different types of connection: Web front-end, upload/download, and direct integration to your internal system (with additional costs).
Schneider - Problem Solver Training Schedule 1
Problem Solver User Training
You are responsible for quality management and for handling complaints?
Watch our video:
- How to handle an 8D report in real time
- How to upload attachments
- How to work best with Ishikawas and 5 Why, if needed
- How to fill the report
- How to work with the task list
Schneider Trainings
Join our regular live training sessions about the new SupplyOn services
Free of charge!
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