Maximum flexibility of connection
Problem solver provides you three different types of connection: Web front-end, upload/download, and direct integration to your internal system (with additional costs).
Automatic reminders of forthcoming deadlines
Electronic action tracking assists you in implementing the short-term and long-term actions by automatically reminding you of forthcoming deadlines.
Same level of information for all participants at all times
Using the transparent action planning system you and your customer will avoid disagreements regarding the status and the resulting time-consuming discussions to clarify the situation can be avoided as a result.
Immediate response
With the SupplyOn Problem Solver, you are notified immediately when a complaint is received and allowing you to react without delay.
Problem Solver
Quality and complaint management solution based on the 8D process.
Transparent step-by-step workflow for all aspects of complaints processing.