Escalation Process

If after 28 days of follow up the registration is not completed the supplier is escalated and handed over back to you.

1. Notification to buyer contact
   1. The responsible buyer contact gets an automatic email notification stating the escalation reason and the feedback of the last communication between our customer support agent and the supplier contact. 
2. Buyer contacts Supplier
   1. The next step is for the buyer to contact the supplier, either in writing by mail or directly calling the supplier for clarification.
3. Convince Supplier
   1. Once the supplier is convinced, the buyer can click the convinced button in our SLM system and the supplier receives his registration email once more and can complete the registration.
4. Stop Rollout
   1. If the supplier does not want to join SupplyOn the buyer will stop the rollout and the registration link will be deactivated.