What is the 8D process?
The standardized 8D process comprises eight complaint handling steps that are documented in one 8D report:
How does the 8D process via SupplyOn work?
The supplier is informed by e-mail when a Continental location sends a complaint via SupplyOn Problem Solver. The complaint is then handled online in Problem Solver using the 8 steps described, by uploading all of the necessary documents and sending them back to Continental. It´s even possible to set up a machine-to-machine-connection from supplier-internal systems to SupplyOn Problem Solver, this however needs to be clarified by the supplier with SupplyOn.
Throughout the entire process both supplier and Continental have the same view of documents and current processing status. All information is structured, exchanged and documented in a way that is visible to all parties involved.
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Usage of SupplyOn Problem Solver (ProSo) is mandatory for all listed strategic suppliers of Continental.
However, only one ProSo connect is allowed per company group.
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Example: Your company has locations in China, the US, and Germany. The Chinese location has applied for a ProSo-connect to Continental. Once this is set up, any further rollout request for the US- and European Location will be declined by Continental. It is instead necessary to grant the needed rights and authorizations within the existing ProSo-connect of the Chinese location to the colleagues from the US and Europe. This can only be done by the supplier's internal ProSo admin.