Hitachi Astemo Buyside | Problem Solver | Tab 1

The first page shows all assigned complaints, including details such as ID, supplier name, part number, and status. All complaints can be downloaded via the download excel file.

Note: Use advanced search filters or add custom fields for more precise complaint tracking. Users can configure default filters to streamline future searches.

Create a new Complaint

Tab Customer complaint

• Section Complaints: In the section 'Complaints' you select the supplier, add the title and description
• Key fields such as title and description are mandatory and visible to the supplier, but only the customer can modify them.
• Details:  Here you will find the customer fields like Part information, Quantities etc.
• Customer-Internal data: These fields are not visible to the supplier
• Customer Contacts: Who is responsible on your side and will receive the emails

Tab: Status and timeline

• Status: The status can be updated (e.g., from draft to open), and a timeline is provided for tracking complaint progress.
• Dates for responses: Define the due date for each 8D step
• Once saved, the complaint is sent to the supplier, notifying them to review and respond

Supplier View

• The supplier sees similar details as the customer, including status, timeline, and customer information.
• The supplier can provide comments, fill in mandatory fields (e.g., production date), and upload attachments.
• At least one team leader must be assigned from the supplier
• The actions need to be filled in by the supplier e.g. the supplier must identify root causes and categorize them for better understanding or drill wide analysis
• Final evaluation: The entire process is evaluated by the supplier, with mandatory fields reviewed by an independent evaluator before completion.