BT- Problem Solver
Complaint Management - 8D reports electronically managed
Processing customer complaints is an extremely critical process, which calls for a structured and transparent approach.
Using the SupplyOn Problem Solver prevents problems from reoccurring and improves quality on a sustainable basis.
BT- ProSo - Benefits Title
Your Benefits with SupplyOn Problem Solver
With the SupplyOn Problem Solver, you are notified immediately when a complaint is received and can react without delay.
Using the transparent action planning system you and your customer will avoid disagreements regarding the status and the resulting time-consuming discussions to clarify the situation can be avoided as a result.
Electronic action tracking assists you in implementing the short-term and long-term actions by automatically reminding you of forthcoming deadlines.
Problem solver provides you three different types of connection: Web front-end, upload/download, and direct integration to your internal system (with additional costs).
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